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Return and Refund policy

At SimplyGlow.lk, your satisfaction is our priority. We aim to deliver only authentic, high-quality beauty products, but we understand that sometimes things may not go as planned.

βœ… Returns Eligibility

We accept returns only if:

  • You receive a damaged, defective, or incorrect item

  • The item is unopened, unused, and in its original packaging

Unfortunately, we cannot accept returns for:

  • Opened or used products (due to hygiene reasons)

  • Products purchased during a sale or promotion (unless damaged)

  • Change-of-mind requests

πŸ”„ Return Request Process

To request a return:

  1. Contact us within 3 days of receiving your order via:

  2. Provide your order number and a clear photo of the item(s)

  3. Our team will review and guide you through the return process

πŸ’Έ Refunds

  • If your return is approved, we will issue a refund or store credit within 5-7 working days

  • Refunds will be made through your original payment method (where possible)

  • Shipping charges are non-refundable, unless the return is due to our error

🚚 Return Shipping

  • If the return is due to a damaged or incorrect item, we will cover the return shipping cost

  • For all other approved returns, customers will need to arrange and cover return shipping


Need help with a return?
πŸ“© Email us at info@simplyglow.lk or WhatsApp us for quick assistance.

We’re here to ensure you always have a smooth and satisfying experience with SimplyGlow.lk!