At SimplyGlow.lk, your satisfaction is our priority. We aim to deliver only authentic, high-quality beauty products, but we understand that sometimes things may not go as planned.

✅ Returns Eligibility

We accept returns only if:

• You receive a damaged, defective, or incorrect item

• The item is unopened, unused, and in its original packaging

• If you have purchased from Sri Lanka. Returns not available for Forign countries 

Unfortunately, we cannot accept returns for:

• Opened or used products (due to hygiene reasons)

• Products purchased during a sale or promotion (unless damaged)

• Change-of-mind requests

🔄 Return Request Process

To request a return:

1. Contact us within 3 days of receiving your order via:

   • WhatsApp / Call: +94 777974791

   • Email: info@simplyglow.lk

2. Provide your order number and a clear photo of the item(s)

3. Our team will review and guide you through the return process

💸 Refunds

• If your return is approved, we will issue a refund or store credit within 5-7 working days

• Refunds will be made through your original payment method (where possible)

• Shipping charges are non-refundable, unless the return is due to our error

🚚 Return Shipping

• If the return is due to a damaged or incorrect item, we will cover the return shipping cost

• For all other approved returns, customers will need to arrange and cover return shipping

Need help with a return?
📩 Email us at info@simplyglow.lk or WhatsApp us for quick assistance.

We’re here to ensure you always have a smooth and satisfying experience with SimplyGlow.lk!