Return and Refund policy
At SimplyGlow.lk, your satisfaction is our priority. We aim to deliver only authentic, high-quality beauty products, but we understand that sometimes things may not go as planned.
✅ Returns Eligibility
We accept returns only if:
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You receive a damaged, defective, or incorrect item
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The item is unopened, unused, and in its original packaging
- If you have purchased from Sri Lanka. Returns not available for Forign countries
Unfortunately, we cannot accept returns for:
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Opened or used products (due to hygiene reasons)
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Products purchased during a sale or promotion (unless damaged)
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Change-of-mind requests
🔄 Return Request Process
To request a return:
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Contact us within 3 days of receiving your order via:
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WhatsApp / Call: +94 777974791
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Email: info@simplyglow.lk
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Provide your order number and a clear photo of the item(s)
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Our team will review and guide you through the return process
💸 Refunds
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If your return is approved, we will issue a refund or store credit within 5-7 working days
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Refunds will be made through your original payment method (where possible)
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Shipping charges are non-refundable, unless the return is due to our error
🚚 Return Shipping
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If the return is due to a damaged or incorrect item, we will cover the return shipping cost
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For all other approved returns, customers will need to arrange and cover return shipping
Need help with a return?
📩 Email us at info@simplyglow.lk or WhatsApp us for quick assistance.
We’re here to ensure you always have a smooth and satisfying experience with SimplyGlow.lk!